Claims Customer Service Representative Job Description. Below is a sample of the job description for the insurance customer service representative position, showing important tasks, duties, and responsibilities that must be performed: Ensure that customers make buying decisions armed with the right amount of information. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Senior customer service representatives are customer service employees with years of experience efficiently helping customers within their chosen niche.
Claims Customer Service Representative I Resume.
Similar job titles include Customer Service Associate, Member. A service representative has the ability to review the customer's policy to answer questions regarding coverage and claims. Employees answer a wide variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem.