Claims Customer Service Representative Job Description. Below is a sample of the job description for the insurance customer service representative position, showing important tasks, duties, and responsibilities that must be performed: Ensure that customers make buying decisions armed with the right amount of information. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Depending on the business you work in, your responsibilities may vary. They typically have leadership responsibilities and are involved in mentoring new employees. Senior Customer Service Representative Job Description.
Senior customer service representatives are customer service employees with years of experience efficiently helping customers within their chosen niche.
Claims Customer Service Representative I Resume.
Similar job titles include Customer Service Associate, Member. A service representative has the ability to review the customer's policy to answer questions regarding coverage and claims. Employees answer a wide variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem.